Q: Why is the gel thick?

A: It is normal for gel polish to be slightly thick when exposed to low temperatures. If you think the gel is too thick, we recommend placing the entire bottle of gel polish (tightly sealed) into a cup of warm water for about a minute. The gel will become thinner due to the heat!

Q: The colors don’t match what I purchased on website.

A: Our sets are labeled by set names, so if you think you have received the wrong set you ordered, please contact us immediately! If it is the correct set but you are unsatisfied with the color match, we work very hard to closely match each color to a digital replication for our image. It is impossible to match an exact color with any digital representation of a physical product; however, we have worked closely on each set making sure that each color is as close as it can be to the color in the bottle. If you are still unsatisfied, please contact us. We are here to help and make it right in any way!

Q: How can I prevent chipping and peeling?

A: Nail prep is essential before applying gel. Make sure your nails are free of any oils and are dry. Gently buff the surface of the nails with a nail buffer, this will help the gel adhere to the nail correctly. Another important step is to seal the edges of your nails with the color and top coat by swiping brush horizontally onto the edge of nails. This will help prevent chipping which could lead to peeling.

Tips to avoid chipping:

  1. Before applying, ensure your nails are completely dry, clean and oil-free.
  2. Don't apply gel on the skin or cuticle.
  3. Applying thin coats are key!
  4. Cap the edge of each nail with top coat to seal the gel well by swiping horizontally with the brush, back and forth.

Note: Gel polish can chip easier than others based on their lifestyle and hinder a gel manicure's longevity. Every individual is different! Some people have oilier skin than others, which require more prep of cleansing the nail and adding a bonder before color. Personally, we have had greater success with gel manicure's by adding a gel builder underneath the nail (such as our polygel or a clear gel builder of any sort) it helps the gel adhere to the nail better and reduce the risk of chipping or peeling!

Q: The gel is bubbling, what is wrong?

A: Bubbles can form during the curing process when air gets trapped underneath the layer of gel. You can avoid this by applying thin coats of gel and to also swipe your brush on the edge of the bottle before you apply so you have a smooth surface.

Q: My gel is wrinkling after I cure, why?

A: If the gel starts to wrinkle, this could be to improper curing for the layer underneath. This is similar to bubbling. We recommend thin coats, and to fully cure the gel under the lamp based on the wattage and strength of the bulbs. Every lamp is different but we recommend to cure the LED minimum of 60 seconds UV 2 minutes.

Q: The gel won’t cure, help!

A: Our gel is formulated to cure under a UV/LED lamp. There are many nail lamps out there and each lamp has a different wattage, make, etc. We cannot promise how long it will take the lamp being used will cure the gel, however, we recommend a minimum of 60 seconds with a LED light and 2 minutes with a UV lamp. If you are looking for a new lamp, we suggest our starter kit with our Nanilo LED Manicure Lamp! It is of great value and we are confident it will cure your beetles gel polish!